Reach DowJo support.

Write from the email address on your DowJo account when you can — it lets us find your account and confirm it is you. Please include:

• what you were trying to do, and what happened instead;
• the page or feature (a link helps), and roughly when it happened;
• your device and browser, or whether you use the installed app;
• a screenshot, if you have one.

Never send your password or full card number. DowJo support will never ask for them.

Most billing changes are instant and self-serve: open Profile → Plan → Billingto reach Stripe’s secure customer portal, where you can manage or cancel your subscription. After you cancel, your paid access continues until the end of the period you have paid for.

Charged in error, or can’t reach the portal? Email support@dowjo.ai with the email on your account and the date and amount of the charge. Refunds are covered in the Terms of Service. Plans and what they include are on the Plans page.

To access, export, correct or delete your data — including deleting your account — email support@dowjo.ai from the address on your account. There is no self-serve delete button yet. Details are in the Privacy Policy.

To report a message, post, or member that breaks the community rules, email support@dowjo.ai with a link or screenshot and the room it was in. The rules are in the Terms of Service.

Please note: DowJo is an education product. Support cannot give investment advice or tell you what to buy or sell.